Thursday, October 25, 2007

Customer "Care"

Ahhh how I love being "cared" for by the Customer Care Department of BigCorpCreditCo, et al. When I am forced to contact somebody at Customer Care, who is inevitably in a call centre on the other side of the planet, which is staffed by people with incomprehensible accents, speaking through phone lines both fuzzy and clicky, and who are paid a fraction of the wage that BigCorpCreditCo would have to pay if they were to set up this call centre in their own country.... why then my heart just bursts with pride at the thought that I am a part of BigCorpCreditCo's machine! Loved for and cared for! Just like my mama used to care for me. Oh wait, my mom was a cold fish who thought regular meals were a fine subsitute for love and affection. I see a paralell here.

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